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Terms & Polices
We want your ALIA B shopping experience to be smooth and easy. Here’s a simple guide to how we work behind the scenes from orders and payments to returns and privacy.
Order Processing & Shipping
Orders are processed within 2–3 working days once payment is confirmed (excluding weekends and public holidays).
During peak or promotional periods, processing may take a little longer.
Delivery usually takes:
- West Malaysia: 3–5 working days
- East Malaysia: 5–7 working days
- International Orders: 7–14 working days, depending on location and customs clearance.
Payment & Billing
We accept Visa, Mastercard, FPX (online banking), selected e-wallets, and Atome (Buy Now, Pay Later). All prices are accurate at the time of listing but may change without prior notice. If a pricing error occurs due to a system glitch or mispricing, we reserve the right to cancel the order and issue a full refund.
Payments must be authorised before we process your order. If flagged for verification, we may reach out for confirmation. Prices include SST (Sales & Service Tax) where applicable. For international orders, any taxes, duties, or customs fees are the responsibility of the recipient.
Promotions, Discounts & Vouchers
Discount codes must be applied at checkout and can’t be added after an order is placed. Only one code can be used per order.
Promotions are valid only within their stated period and cannot be extended. Store credit and vouchers are non-transferable and not exchangeable for cash.
Returns, Exchanges & Refunds
- Requests must be made within 10 days of receiving your order.
- Please allow up to 18 working days for us to process returns, exchanges, or refunds.
- Returns are accepted if the item is unworn, unwashed, unaltered, and has all original tags attached.
- Refunds are issued as store credit equal to the item’s value.
Sale items are non-returnable and non-exchangeable. - We offer size exchanges for the same design, subject to availability. If your requested size isn’t available, store credit will be provided.
No exchanges are available for international or sale orders. - If an item arrives defective, we’ll replace it or issue store credit if a replacement isn’t available.
- Customers are responsible for return shipping costs, except in cases of defective items.
- West Malaysia: RM10 (0–5 kg), RM14.50 (5–10 kg), RM20 (10–15 kg)
- East Malaysia: RM11 for the first kg, RM12 for each additional kg
Please allow 5–7 working days for returns to reach ALIABNWarehouse, and 7–10 working days for exchanges to be delivered back to you.
We reserve the right to cancel any order in the event of pricing errors, technical issues, or system malfunctions.Prices on the website are an invitation to treat under Malaysian law, not a binding offer.If a pricing error occurs, we’ll cancel the affected order and issue a full refund within 14 working days, depending on your payment provider.
Privacy & Data Protection
We value your privacy and comply with the Personal Data Protection Act (PDPA) 2010.
Your personal data (name, contact info, payment details) is used only for processing orders, customer service, and marketing (if you’ve opted in).
We do not store payment details or share your data without consent.
You can request to update or delete your personal data anytime by contacting us.
Customer Service & Dispute Resolution
If something isn’t right, please contact our team - we’ll do our best to resolve it within 5 working days. If further action is needed, disputes will be handled in accordance with Malaysian consumer protection laws.
Contact Us
For any questions or assistance, reach out to us at:
contact@aliabastamam.com
+60 3 2095 3232 | +60 12 929 3243
Working hours are Tuesdays to Saturdays, 10AM to 6PM (MYT)