WHAT IS OUR RETURN & REFUND POLICY?

  • Please take note to allow 18 WORKING DAYS to process RETURNS/REFUNDS/EXCHANGES
  • Returns/refunds/exchanges must be made within 10 days of receiving your order/s.
  • No returns or exchanges for sale items.
  • We do not offer returns or refunds for international orders
  • Returned item/s must be unworn, unstained, unwashed, unaltered and with tags attached. Upon receipt of returned item/s, we reserve the right to deny return/refund if the items do not meet the policy requirements
  • Any item/s we receive that are worn, stained, washed, altered and without tags can be returned back to you if you wish and at your own cost
  • Refunds will be made with store credit at the same value of your returned item/s
  • Returns and exchanges are handled by TresGo during peak season, our official fulfilment service provider
  • Returns and exchanges after peak season are to be arranged by the courier company of your choice and at your own cost
  • To return/exchange/refund item/s, click this link to fill in a form for our review. Once approved, we will send you an email with further instructions and information for the return/exchange/refund

EXCHANGES

  • Please take note to allow 18 WORKING DAYS to process RETURNS/REFUNDS/EXCHANGES
  • No returns or exchanges for sale items
  • We do not offer exchanges for international orders
  • We offer exchanges for sizes of the same design
  • For any other exchanges or if your size is unavailable, we will provide you with store credit

DEFECTIVE ITEMS

  • Please take note to allow 18 WORKING DAYS to process RETURNS/REFUNDS/EXCHANGES
  • Our products go through strict quality control. If there are any defects, we will exchange the defective item for a new one
  • If your size is unavailable, we will offer you store credit
  • We do not offer exchanges for international orders, but we will offer store credit

REFUNDS

  • Please take note to allow 18 WORKING DAYS to process RETURNS/REFUNDS/EXCHANGES
  • Refunds will be made with store credit at the same value of your returned item/s
  • Once we receive your return, we will send you a coupon code that is the value of your store credit

RETURN/EXCHANGE DELIVERY & COSTS

  • Please take note to allow 18 WORKING DAYS to process RETURNS/REFUNDS/EXCHANGES
  • Returns and exchanges are handled by TresGo, our official fulfilment service provider
  • Returns rates:
    • West Malaysia
      • 0kg – 5kg: RM10
      • 5kg – 10kg: RM14.50
      • 10kg – 15kg: RM20
    • East Malaysia
      • 1st kg: RM11
      • Sebsequent kg: RM12
    • Returns rates do not have any handling and fuel surcharges. Delivery rates are charged on actual weight or volumetric weight (whichever is higher)
  • Please allow 5 – 7 working days for item/s to be returned to TresGo, and 7-10 days for exchange to be delivered back to you

Return & Refund Policy

Answers to your question on regards to our return & refund policies. Feel free to contact us if you have further quiries.