- Please take note to allow 18 WORKING DAYS to process RETURNS/REFUNDS/EXCHANGES
- Returns/refunds/exchanges must be made within 10 days of receiving your order/s.
- No returns or exchanges for sale items.
- We do not offer returns or refunds for international orders
- Returned item/s must be unworn, unstained, unwashed, unaltered and with tags attached. Upon receipt of returned item/s, we reserve the right to deny return/refund if the items do not meet the policy requirements
- Any item/s we receive that are worn, stained, washed, altered and without tags can be returned back to you if you wish and at your own cost
- Refunds will be made with store credit at the same value of your returned item/s
- Returns and exchanges are handled by TresGo during peak season, our official fulfilment service provider
- Returns and exchanges after peak season are to be arranged by the courier company of your choice and at your own cost
- To return/exchange/refund item/s, click this link to fill in a form for our review. Once approved, we will send you an email with further instructions and information for the return/exchange/refund
- Please take note to allow 18 WORKING DAYS to process RETURNS/REFUNDS/EXCHANGES
- No returns or exchanges for sale items
- We do not offer exchanges for international orders
- We offer exchanges for sizes of the same design
- For any other exchanges or if your size is unavailable, we will provide you with store credit
- Please take note to allow 18 WORKING DAYS to process RETURNS/REFUNDS/EXCHANGES
- Our products go through strict quality control. If there are any defects, we will exchange the defective item for a new one
- If your size is unavailable, we will offer you store credit
- We do not offer exchanges for international orders, but we will offer store credit
- Please take note to allow 18 WORKING DAYS to process RETURNS/REFUNDS/EXCHANGES
- Refunds will be made with store credit at the same value of your returned item/s
- Once we receive your return, we will send you a coupon code that is the value of your store credit
- Please take note to allow 18 WORKING DAYS to process RETURNS/REFUNDS/EXCHANGES
- Returns and exchanges are handled by TresGo, our official fulfilment service provider
- Returns rates:
- West Malaysia
- 0kg – 5kg: RM10
- 5kg – 10kg: RM14.50
- 10kg – 15kg: RM20
- East Malaysia
- 1st kg: RM11
- Sebsequent kg: RM12
- Returns rates do not have any handling and fuel surcharges. Delivery rates are charged on actual weight or volumetric weight (whichever is higher)
- West Malaysia
- Please allow 5 – 7 working days for item/s to be returned to TresGo, and 7-10 days for exchange to be delivered back to you
Return & Refund Policy
Answers to your question on regards to our return & refund policies. Feel free to contact us if you have further quiries.